Utility Billing Relief Program

Customers who receive services from government assistance programs or meet household income guidelines may be eligible for bill relief on three (3) utility bills not to exceed $450 in total within a 12-month period. Assistance is based on available funding.

To request bill relief:

1. Review the eligibility requirements below to determine if your household qualifies.
2. Verify your eligibility with one of our community partners.
                
                 Shalena Bryngelson
                 Social Services Coordinator/ Case Manager
                 1440 SE 21st Ave
                 Hillsboro, Oregon 97123
                 Office: 503.640.4311 ext. 1205
                 shalena.bryngelson@usw.salvationarmy.org
   
   
3. Our Utility Billing Team will contact you to confirm bill relief.
4. Payment plans are also available for customers who do not quality for bill relief. Contact our office at 503-357-9112 for more information.

Bill Relief Eligibility

Our community partners will use one of two qualifications to determine customer eligibility. Customers must meet one of the two qualifications and are not required to meet both.

• You are listed on the utility bill and participate in a government assistance program

OR

• Your household earns at or below 185% of the Federal Poverty Limit for the past 60 days

Government Assistance Programs

• Supplemental Nutrition Assistance Program (SNAP)
• Woman, Infants, Children (WIC)
• Temporary Assistance for Needy Families (TANF)
• Oregon Health Plan (OHP)
• Free and Reduced Lunch
• Energy Assistance Program
• Public Housing, Section 8 Choice Voucher Program, or Project Based Voucher Program