FAQs

Can I pay my utility bill with my Debit or Credit card?

Yes, you may use our online billing feature, come into the office or complete the backside of your bill. We also accept cash, check, or money order.

Category: Utility Billing
How often are we billed for utilities and when is it due?

The City of Cornelius bills once a month. Bills are mailed by the last day of the month and due by the 10th of the following month (i.e. bills mailed at the end of January are due February 10th).

Category: Utility Billing
May I speak to the Mayor, or one of your Council members?

The Mayor and the City Council members do not have offices at City Hall. They do receive mail and faxes at the City.

Category: General
What are the charges, if any, for setting up a new account?

Each new utility account is charged a $25 account setup fee. This fee will be billed on your first billing.

Category: Utility Billing
What is the non-emergency number?

Our non-emergency phone number is 503-629-0111

Category: Police
Where is City Hall located, and are you closed during the lunch hour?

City Hall is located at 1355 N. Barlow Street, off Adair and 14th Avenue, just past the Cornelius Elementary School. Hours are 9-5, Monday thru Friday and we are closed during the lunch hour.

Category: General
Who do I call for Code Enforcement?

Public Works 503-357-3011; Police & Fire Admin 503-359-1881

Category: General
Library staff bring library services & information to you (No bookmobile)

Library staff visit classrooms, daycare centers, special education programs, and community events. Staff can offer storytimes during school visits, wellness/STEM activities, and library card distribution. Learn about the resources that WCCLS and Cornelius Public Library have to offer. Learn to use the library's website to get physical and digital materials.

Category: Request Library Visit
Can I burn today?

DUE TO FIRE DANGER ALL DEBRIS BURNING IS CURRENTLY CLOSED IN WASHINGTON COUNTY

Category: Fire
Do the search results include the contents of PDFs and other documents?

Yes.  The website indexes web pages as well as PDFs, Microsoft Office documents, and text documents.

Category: Search Tips and Tricks
How can I request the Community Outreach Team or Bilingual Outreach for my event?

Please use this form to request library outreach for your event or organization.

Category: Community Outreach
Visit the library as a group & check out materials

Plan your visit to the library ahead of time! We will make sure to have a designated library staff member available to answer questions and make checking out materials as easy as possible for your group.

Group visits to the library to check out materials should be scheduled at least 2 weeks in advance.

Category: Request Group Visit
Guided group tour of the library and educational experience

Plan a guided tour and educational experience in the library.

Tours and Educational experiences should be scheduled at least 3 weeks in advance.

Category: Request Group Visit
If I search for a phrase (e.g. alarm permit), will the results only show exact matches?

No.  By default, the search results will show matches for any word within the phrase.  In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.

In order to search on an exact phrase, enclose your search phrase in quotations.  The search results for "alarm permit" will show matches for that exact phrase.

Category: Search Tips and Tricks
Kids Bookmobile Service

The Kids Bookmobile Service visits schools, daycare centers, parks, special education programs, and community events. The Kids Bookmobile Service offers storytimes during school visits, wellness/STEM activities in parks in the summer, library card distribution, book-browsing, and borrowing. Our books and materials are for youth ages birth through 17. We welcome children and teens with disabilities. Choose Kids Bookmobile Service if your audience is children and young teens.

Category: Request Library Visit
What library services do you offer?

Services include:

  • Answering reference questions
  • Library card sign up
  • Resources for parents, caregivers, teachers
  • Storytimes
  • Books
Category: Community Outreach
Where do I get an agriculture burn permit?

The Cornelius Fire Department no longer requires Agriculture burn permits.

Before burning, please visit the open burning website (updated daily) at www.smkmgt.com/burn.php and please contact the Washington County Dispatch Center at 503-629-0111 when burning large amounts of debris.

Agricultural Open Burning means the open burning of agricultural waste generated by an agricultural operation that uses, or intends to use, land primarily for the purpose of obtaining a profit in money by raising, harvesting, and selling crops or raising and selling animals (including poultry) or the produce thereof.  The agricultural operation must be large enough to have a profit motive as a reasonable objective, large enough not to be confused with a personal garden or hobby.

(click here for more information) 

Category: Fire
Bookmobile Service

Our Bookmobiles bring library services to you. Services include book-browsing, library card distribution, reference, and information services. And if you have an outing or program catering to a specific population or subject matter, we can develop a collection that will cater to your audience. Choose Bookmobile Service if you’re aimed toward Older Adults, Adults, Teens, Tweens and Families and we can cater our collection to meet these audiences.

Category: Request Library Visit
Can I exclude a word from a search (e.g. all pages that have the word "alarm" but not the word "permit"?

Yes.   You can exclude words by using the minus sign (-).   In order to find the results of all pages that have alarm in the result but not permit, you would search for alarm -permit.

Category: Search Tips and Tricks
Can I get a library card at an outreach event?

Yes, the outreach team can provide library cards at community events.

Category: Community Outreach
Visit the library as a group & request materials for check out

Plan your visit to the library ahead of time! The service allows groups to request up to fifty items at a time, including books, and audiobooks. They can request specific titles or materials about a subject, such as “children’s books about planets”. The materials will be ready for checkout during your planned visit. We will make sure to have a designated library staff member available to answer questions and make checking out materials as easy as possible for your group. 

Group visits to the library with special requested materials should be scheduled at least 4 weeks in advance.

 

Category: Request Group Visit
What is the fire protection insurance class code for my property?

The ISO class for residents within the City of Cornelius boundaries is a 4. Property owners living within the Cornelius R.F.P.D. who are within 5 miles of the station and within 1000 feet of a hydrant or approved water source have a fire protection class code of 4 as well. Those properties located beyond 5 miles of the station have a protection class code of 8. For further information, contact the Cornelius Fire Marshal at 503-357-3840.
(Click here to link to the Fire Marshal web page)

Category: Fire
How do you decide which events to attend?
Category: Community Outreach
Where is the nearest fire hydrant to my property and how can I obtain hydrant flow data?

This information can be obtained by calling the Cornelius Fire Department at 503-357-3840.
(Click here to link to the Fire Marshal web page)

Category: Fire
Where do you go?

Outreach staff attend events, visit organizations, and schools within the City of Cornelius (Or within 10 miles of the library). We also partner with other city departments. Events that we attend should be free to the public.

Category: Community Outreach

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